Nickel and Dimed

Thanks again to the NY Times Most-Emailed articles for leading me to this article about the newest form of inflation - in addition to charging extra “fees” rather than raising rates, are companies making “mistakes” that result in overcharging customers?

Doesn’t seem far-fetched to me at all. He makes a good point - if it were totally benign, these mistakes would go both ways. But in my experience, that is not the case.

Posted by cynsmith at December 4, 2003 9:17 AM